Notifications & Reminders

Notifications & Reminders

Booking Notifications

Both you and the guest receive email notifications for key booking events:

• New Booking — You receive a notification when a guest books. The guest receives a confirmation (or "pending approval" notice).
• Confirmed — The guest receives a confirmation email with calendar links and cancel/reschedule links.
• Cancelled — Both parties are notified with the cancellation reason.
• Declined — The guest is notified that their booking was declined.
• Rescheduled — Both parties receive updated details for the new time.

Automated Reminders

Configure reminder emails to be sent before the appointment. Go to the Reminders settings tab to set:

• Reminder timing — How long before the appointment to send the reminder (e.g., 24 hours, 1 hour).
• Reminder content — Customise the email subject and body.

Reminders include the appointment details, location, and links to cancel or reschedule.

Follow-Up Emails

Configure automatic follow-up emails to be sent after the appointment. Use these for thank-you messages, feedback requests, or next steps.

Notification Settings

In the Notifications settings tab, configure which team members receive booking notifications and customise the email templates for confirmations, cancellations, and reminders.