Email support
The main channel. Describe what happened — a request ID from an error page helps — and we reply with a fix or a workaround, not a canned macro.
Write to supportSupport
A real person, on every plan.
No chatbots, no ticket tiers, no “priority support” upsell. You write in, someone who works on the product answers.
Documentation
Task-titled guides for every module — how to send a document for signing, how to connect your domain, how to build an automation.
Browse the FAQ01Response times
When you'll hear back.
Support hours are Monday to Friday, 9:00–18:00 CET. Outside those hours, anything affecting signing or payments still gets picked up.
Something is brokenErrors, failed payments, signing links down
same dayHow do I do XSetup, configuration, workflow questions
within 1 business dayFeature requestsRead by the people who build the product
acknowledged, then the roadmap// no priority queues — every plan gets the same support
02Write to support
Tell us what happened.
The more specific the message, the faster the fix. Request IDs, document numbers and screenshots all help.
Still deciding? Ask us anything.
Pre-sales questions go to the same inbox as support — and get the same answers, from the same people.
Flat price. No usage charges. Ever.